SMS Privacy Policy

Effective Date: January 1, 2026 Last Updated: September 1, 2026

This SMS Privacy Policy explains how Euphony Therapy ("Euphony Therapy," "we," "us," or "our"), operating at euphonytherapy.com, collects, uses, and protects information related to our text messaging (SMS) program. This policy supplements our general Privacy Policy and Terms of Service.

By opting in to receive SMS messages from Euphony Therapy, you agree to the terms outlined below.

1. Information We Collect

When you opt in to our SMS program, we may collect:

• Your mobile phone number
• Your name (if provided at sign-up)
• Appointment or scheduling details related to your care
• Message content, timestamps, and delivery status of texts exchanged with us
• Opt-in and opt-out preferences and history

We do not collect sensitive health information via SMS beyond what is necessary for appointment coordination (e.g., reminders, confirmations, rescheduling). Please do not send detailed clinical or health information via text message, as SMS is not a secure or HIPAA-compliant channel for protected health information.

2. How We Use Your Information

We use the information collected through our SMS program to:

• Send appointment reminders, confirmations, and rescheduling notices
• Respond to inquiries you initiate by text
• Send administrative or account-related updates (e.g., billing, intake forms)
• Send occasional marketing or promotional messages, only if you have opted in to receive them
• Improve our services and communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services (such as our SMS platform provider) is permitted for the purposes of operating our SMS program, subject to confidentiality obligations.

Categories excluded from third-party sharing include: text messaging originator opt-in data and consent; this information will not be shared with any third parties, including affiliates, for purposes unrelated to providing you the services of this SMS program.

3. Consent to Receive Messages

By providing your phone number and opting in (via our website form, intake paperwork, in-office sign-up, or verbal consent followed by a confirmation text), you consent to receive SMS messages from Euphony Therapy related to your care and, where applicable, marketing communications.

Consent to receive SMS messages is not a condition of purchasing any services. Standard message and data rates may apply, depending on your carrier and plan.

4. Message Frequency

Message frequency varies depending on your appointment schedule and communication preferences (e.g., you may receive 1–4 messages per month, plus reminders around scheduled appointments).

5. Opting Out

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us, or
• Contacting us directly at [insert phone number] or [insert email address]

After opting out, you will receive one final confirmation message. You may continue to receive non-SMS communications (such as email or phone calls) related to your care unless you separately request otherwise.

6. Help

Reply HELP to any message for assistance, or contact us at 704-800-5232 or clientcare@euphonytherapy.com.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information collected through our SMS program. However, please note that SMS/text messaging is not an encrypted or fully secure communication method. Avoid sending sensitive personal or health information via text.

8. Data Retention

We retain SMS opt-in records, phone numbers, and message logs for as long as necessary to operate our SMS program, comply with legal obligations, and resolve disputes, after which the information is securely deleted or anonymized.

9. Children's Privacy

Our SMS program is not directed at individuals under the age of 18. We do not knowingly collect phone numbers or personal information from minors through this program without parental or guardian consent.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued participation in our SMS program after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this SMS Privacy Policy or our SMS program, please contact us at:

Euphony Therapy Website: euphonytherapy.com Email: clientcare@euphonytherapy.com Phone: 704-800-5232 Address: 16501-D Northcross Drive, Huntersville, NC 28078.