Privacy Policy

Effective Date: January 1, 2026 Last Updated: September 1, 2026

Euphony Therapy ("Euphony Therapy," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard information when you visit euphonytherapy.com (the "Site") or interact with us by phone, email, text, or in person.

This Privacy Policy works together with our Terms of Service and our SMS Privacy Policy. If you are an active or prospective therapy client, our handling of your protected health information (PHI) is separately governed by our HIPAA Notice of Privacy Practices, provided during intake, which controls in the event of any conflict with this document regarding PHI.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address
• Information submitted through contact forms, intake forms, or appointment requests
• Payment and billing information (processed via our payment/booking provider)
• Communications you send us by email, phone, text, or contact form

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on the Site, referring URLs
• Cookies and similar tracking technologies (see Section 5)

Information from third parties:

• Information from scheduling, payment, or intake platforms we use to operate our practice
• Insurance information, if applicable, shared for billing purposes

We do not knowingly collect sensitive health information through the Site itself; clinical and health information is collected through secure intake processes once a client relationship is established, and is handled under our HIPAA Notice of Privacy Practices.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule appointments
• Provide, maintain, and improve our services
• Send appointment reminders, confirmations, and administrative communications
• Process payments and billing
• Send marketing or promotional communications, where you have opted in
• Comply with legal, regulatory, and licensing obligations
• Maintain the security and proper functioning of the Site

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our practice (e.g., scheduling software, payment processors, email/SMS platforms, IT support), under confidentiality obligations
• Professional advisors such as billing, accounting, or legal counsel, as needed
• Legal or regulatory authorities, where required by law, subpoena, court order, or to protect the safety of you or others
• Business transfers, in the event of a merger, acquisition, or sale of practice assets, subject to continued protection of your information

We do not share mobile opt-in or SMS consent data with third parties for marketing purposes. See our SMS Privacy Policy for details specific to text messaging.

4. Legal Basis and Use for Marketing

Where you have opted in to receive marketing communications (such as newsletters or promotional emails/texts), you may opt out at any time using the unsubscribe link in emails or by replying STOP to texts, or by contacting us directly (see Section 9).

5. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site (analytics)
• Improve Site functionality and performance

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality. We do not currently respond to "Do Not Track" browser signals.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Email, text, and standard web forms are not fully encrypted channels — please avoid submitting highly sensitive health information through them.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and licensing obligations (including applicable clinical record retention requirements), resolve disputes, and enforce our agreements. Clinical records are retained in accordance with applicable state licensing board requirements.

8. Your Privacy Choices and Rights

Depending on your location, you may have rights to:

• Access, correct, or request deletion of your personal information
• Opt out of marketing communications
• Request a copy of the information we hold about you
• Withdraw consent to text messaging (see our SMS Privacy Policy)

To exercise any of these rights, contact us using the information in Section 12. We will respond in accordance with applicable law. Note that certain clinical records may be subject to separate retention and access requirements under HIPAA and state law, which will be explained to you as part of your client rights during intake.

9. Opting Out of Communications

• Email: Click "unsubscribe" in any marketing email, or contact us directly.
• SMS: Reply STOP to any text message, or contact us directly.
• Phone/Mail: Contact us using the information in Section 12 to update your communication preferences.

Opting out of marketing communications does not affect administrative or appointment-related communications necessary to provide your care.

10. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site without parental consent. Services provided to minor clients are conducted through separate intake and consent processes involving a parent or legal guardian.

11. Third-Party Links

The Site may contain links to third-party websites (such as scheduling or payment platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Euphony Therapy Website: euphonytherapy.com Email: clientcare@euphonytherapy.com Phone: 704-800-5232 Address: 16501-D Northcross Drive, Huntersville, NC 28078

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.